One Stop Eye Surgery at DSOT
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
National University Health System
31 December 2023
Improve patient experience; efficient utilization of resources and manpower. Scalable for wider adoption across other disciplines and new IGH facilities.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign
About this Content
Aims
Improve patient experience; efficient utilization of resources and manpower.
Background
Eye surgeries, especially cataract cases, were inefficient and time-consuming.
Methods
Customized DSOT layout, pre-packed consumables, and streamlined workflows.
Results
Reduced patient journey duration by 41%–46%; 0 complaints from patients.
Conclusion
Scalable for wider adoption across other disciplines and new IGH facilities.
Lessons Learnt
Workflow design and stakeholder collaboration enhance operational efficiency.
Keywords
Eye Surgery, Day Surgery, Cataract, Efficiency, Workflow
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Alexandra Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Optometry/Optometrist, Ophthalmology, Surgery |
Project Lead(s) | Tan Cheng Hong |
Project Member(s) | Ong Guat Kheng |
Connect with this contributor!
Ms. Pek Lian Lui - pek_lian_lui@nuhs.edu.sg