One SingHealth Staff Welfare Portal – Synergy to Achieve Savings
Care Process & Redesign
Organisational Leadership
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Simplify and streamline staff welfare processes to generate productivity and cost savings. The portal enhanced staff welfare and streamlined administrative processes significantly.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Organisational Leadership, Care Process & Redesign, Technology, Human Resource, Staff Wellbeing, Quality Improvement, Workflow Redesign, Operational Management, Procurement, Digitalisation, Digital Platforms, Productivity, Time Saving
About this Content
Aims
Simplify and streamline staff welfare processes to generate productivity and cost savings.
Background
Ad-hoc processes for gifts and reimbursements created inefficiencies and inconsistencies.
Methods
Developed a standardized Staff Welfare Portal for online ordering and direct billing of staff gifts.
Results
Reduced time spent on purchasing gifts by 93%; achieved significant productivity and cost savings cluster-wide.
Conclusion
The portal enhanced staff welfare and streamlined administrative processes significantly.
Lessons Learnt
Harmonized policies across institutions foster consistency and efficiency in welfare processes.
Keywords
Staff Welfare, Standardization, Work Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | SingHealth Headquarter, Singapore General Hospital, Singapore National Eye Centre, KK Women and Children Hospital, National Dental Centre Singapore, National Heart Centre Singapore, National Neuroscience Institute, National Cancer Centre Singapore, SingHealth Polyclinics, SCH, Changi General Hospital, Sengkang General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Christabell Wong |
Project Member(s) | Rachel Foo |
Connect with this contributor!
Christabell Wong - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_70_SingHealth_SHM_2018_One_SingHealth_Staff_Welfare_Portal_Synergy_to_Achieve_Savings.pdf