One Kitchen, One Culinary Experience
Care Process & Redesign
Yishun Health One Improvement Festival
National Healthcare Group
21 April 2025
To drive operational efficiency and financial sustainability by streamlining KTPH and YCH Food Services Department into one. One Kitchen’s streamlined approach to department’s operations has yielded positive results.
Year Submitted: 2025
Published Date: 21 April 2025
Tags: Care Process ＆ Redesign, Workflow Redesign, Cost Saving, Productivity
About this Content
Aims
To drive operational efficiency and financial sustainability by streamlining KTPH and YCH Food Services Department into one optimized kitchen operation.
Background
Following the establishment of KTPH and YCH, Food Services operated across two distinct institutions, necessitating separate production teams and resulting in varied inpatient menus. This led to reported inconsistencies in menu offerings and taste.
Methods
The KTPH and YCH Food Services production teams consolidated into a single kitchen, streamlining processes and reducing manpower, food costs, and overall expenditure. This integration ensures consistent menu items and taste profiles.
Results
Food Services achieved a significant cost avoidance of $806,321.88 per year. The integration reduced manpower FTE and costs, eliminated duplicate processes, and optimized equipment use.
Conclusion
One Kitchen’s streamlined approach to department’s operations has yielded positive results. This accomplishment demonstrates the potential for creating a more sustainable and cost-effective food service operation which contributed to a more resilient and sustainable workforce.
Lessons Learnt
Streamlined operations create a more robust and resilient Food Services Department, better equipped to handle unexpected challenges and maintain consistency in food and service delivery.
Additional Information
This One Kitchen project directly supports Onwards 2026’s strategic 'Operational Resilience' goal by improving operation efficiency, reducing standby food buffer and food waste, and enhancing operational resilience.
Keywords
Operational Efficiency, Financial Sustainability, Streamlining, Cost Avoidance, Food Services
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital, Yishun Community Hospital |
Platform(s) | Yishun Health One Improvement Festival |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Ghazali B.M |
Project Member(s) | Shue Baozhu |
Connect with this contributor!
KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg