One Care Team
Care Process & Redesign
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
29 January 2026
To build a shared governance team model facilitated by daily physical and virtual multidisciplinary connections led by. The initiative successfully improved clinical outcomes and staff satisfaction, demonstrating the effectiveness of a shared governance.
Year Submitted: 2025
Published Date: 29 January 2026
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Time Saving, Quality Improvement, Workflow Redesign, Workforce Transformation, Multi-Disciplinary, Job Redesign
About this Content
Aims
To build a shared governance team model facilitated by daily physical and virtual multidisciplinary connections led by Integrated Principal Nurses (IPNs) to enhance care coordination and improve patient outcomes.
Background
The post-pandemic demands have exacerbated healthcare manpower attrition, financial implications, and concerns for quality and safe delivery. There is a need to engage and retain experienced nurses and create work flexibility and career advancement opportunities.
Methods
The project involved nurse-led daily clinical huddles, multidisciplinary discussions, and weekly virtual rounds for complex cases. IPNs performed regular care plan updates, early family engagements, and nurse-led discharges.
Results
The project commenced on 14th November 2023. Significant increases in anticipatory care referrals were observed, successful nurse-led discharges were achieved, and staff satisfaction scores increased by approximately 20%.
Conclusion
The initiative successfully improved clinical outcomes and staff satisfaction, demonstrating the effectiveness of a shared governance model in healthcare.
Lessons Learnt
Enhanced care coordination and alignment of care goals were achieved. The role-design and empowerment of nurses through nurse-led discharges improved efficiency in resource allocation.
Keywords
Nurse, Care coordination, discharge, multidisciplinary, communication
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital, Kallang Polyclinic (NHGP) |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Medical, Nursing |
Applicable Specialty or Discipline | Allied Health, Occupational Therapy, Physiotherapy, Medical, Nursing, Nursing Research |
Project Lead(s) | Liu Wan Zhen |
Project Member(s) | Lee Yin Yee |
Connect with this contributor!
Liu Wan Zhen - liu_wan_zhen@ttsh.com.sg