Occupation Medicine FormSG Email Listener Automation
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2022
Automate FormSG email data extraction and reduce manual data entry to improve productivity and decision-making. The ELA system improved operational efficiency, reduced manual work, and streamlined data entry processes, benefiting both staff and.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Process ＆ Redesign, Product Development, Commercialisation, Minimal Viable Product, Digitalisation, Automation
About this Content
Aims
Automate FormSG email data extraction and reduce manual data entry to improve productivity and decision-making.
Background
Occupational Medicine faced challenges with manually processing large volumes of administrative data from FormSG surveys.
Methods
Developed an Email Listener Automation (ELA) system to automatically extract data from FormSG emails and input it into a database.
Results
Increased productivity by 93-99%, allowing staff to focus on more value-added tasks. Automation helped reduce errors and improved efficiency.
Conclusion
The ELA system improved operational efficiency, reduced manual work, and streamlined data entry processes, benefiting both staff and patients.
Lessons Learnt
Continuous user engagement and the ability to troubleshoot issues during the User Acceptance Testing (UAT) phase were crucial for the success of the project.
Keywords
Automation, Occupational Medicine, Email Listener, Productivity, Data Extraction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Woodlands Health |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Queenie Tan Lin Ling |
Project Member(s) | Chan Kian Ann |
Connect with this contributor!
Queenie Tan Lin Ling - Queenie_ll_tan@whc.sg
Project Attachment
C_440_WH_NHIP_2022_Occupation_Medicine_FormSG_Email_Listener_Automation.pdf