Projects

NUHS Robotic Process Automation Programme

Project Categories

Care Process & Redesign

Technology

Platform

National Healthcare Innovation and Productivity Medals

Cluster

National University Health System

31 December 2023

Automate invoice processing and consignment tracking using Robotic Process Automation (RPA). Successful RPA implementation improves productivity and operational reliability.

Year Submitted: 2023
Published Date: 31 December 2023

Tags: Care Process ＆ Redesign, Technology, Productivity, Manhour Saving, Time Saving, Operational Management, Inventory Management, Digital Health, Data Analytics, Digitalisation, Automation, Robotics Process Automation

About this Content

Aims

Automate invoice processing and consignment tracking using Robotic Process Automation (RPA).

Background

Manual processes in NUH operating theatres caused delays in invoice validation and stock management.

Methods

Implemented RPA for real-time tracking and notification, reducing human errors and streamlining processes.

Results

Saved 750 manhours annually; improved accuracy and stock visibility; prevented stock-outs and reduced overtime.

Conclusion

Successful RPA implementation improves productivity and operational reliability.

Lessons Learnt

RPA facilitates efficient process automation, enhancing operational capacity and resource management.

Additional Information

Expanded applications in pharmacy and endoscopy workflows.

Keywords

Robotic Process Automation, Process Efficiency, Healthcare IT, Stock Management

Innovators' Details

Healthcare Cluster(s)	National University Health System
Organization(s) Involved	National University Health System
Platform(s)	National Healthcare Innovation and Productivity Medals
Healthcare Professional Group(s)	Medical
Applicable Specialty or Discipline	Surgery
Project Lead(s)	Peter Forbes
Project Member(s)	Seah Han Yong Wong Soo Min Alan Goh Lim Yew Song Daniel Tan Lawrence Cheng Lee Soo Wee Kenneth Yong Cassandra Lee Alan Goh Darren Toh Daryl Ye Amirul Hakim Han Kam Keong Ng Bee Ling Aven Ng Ong Xiao Xian Zoe Kong Winnie Lim Li Bing Jeremy Lee Wong Mushan Tracy Soo Sophia Tan Clara Tan

Connect with this contributor!

Mr. Peter Forbes - Peter_John_FORBES@nuhs.edu.sg

Project Attachment

322_NUHS_NHIP_2023_NUHS_Robotic_Process_Automation_Programme.pdf