No Coffee, No Talk
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2023
Engage staff, especially doctors, to improve morale, satisfaction, and retention. A safe, casual, and effective way to engage doctors has led to increased satisfaction and morale.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Organisational Leadership, Human Resource, Staff Engagement, Staff Wellbeing
About this Content
Aims
Engage staff, especially doctors, to improve morale, satisfaction, and retention.
Background
Traditional engagement platforms like town halls didn’t fit doctors' busy schedules. Pulse survey showed lower satisfaction.
Methods
Coffee chats with CEOs were held in casual settings, facilitated by mobile coffee carts.
Results
100% doctors found the sessions meaningful, with 18 ideas raised and addressed. Over 50 doctors attended across 5 sessions.
Conclusion
A safe, casual, and effective way to engage doctors has led to increased satisfaction and morale.
Lessons Learnt
Informal, small group settings foster open feedback and idea sharing; timing flexibility is key.
Keywords
Dialogue, Employee Satisfaction, Staff Morale
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lin Leqi |
Project Member(s) | Allan Koa |
Connect with this contributor!
Lin Leqi - singaporehealthcaremanagement@singhealth.com.sg