New Queue System To Solve Old Problems – ED P3 Consult Wait Time & Doctor’s Productivity
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2019
To implement a new queue system aimed at reducing ED P3 consult wait time & increasing doctors' productivity. The new queue system successfully improved consultation wait times and doctor productivity.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Quality Improvement, Design Thinking, Access To Care, Waiting Time, Productivity, Time Saving, Workflow Redesign
About this Content
Aims
To implement a new queue system aimed at reducing ED P3 consult wait time & increasing doctors' productivity.
Background
ED P3 patients experienced long wait times exceeding the target of 30 minutes, with low doctor productivity.
Methods
Developed a new queue system where P3 patients were assigned to specific doctors with pre-ordered tests.
Results
Reduced ED P3 consult wait times by 14% (68 to 58 minutes); doctors’ productivity increased to 83%.
Conclusion
The new queue system successfully improved consultation wait times and doctor productivity.
Lessons Learnt
Stakeholder engagement and process mapping helped implement practical solutions effectively.
Additional Information
Presented at CHI Conference.
Keywords
ED Queue, Productivity, P3 Patients, Wait Time Reduction, Process Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Goh Ee Ling |
Project Member(s) | Lim Siew Lian |
Connect with this contributor!
Dr Goh Ee Ling - Ee_Ling_Goh@nuhs.edu.sg
Project Attachment
62_NTFGH_QM_2019_New_Queue_System_To_Solve_Old_Problems_combine.pdf