New Hires Onboarding: High Touch Versus Tech Touch?
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To enhance the onboarding experience for new hires by balancing high-touch and tech-touch approaches. Balancing tech and high-touch methods enhances onboarding outcomes and efficiency.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Organisational Leadership, Human Resource, Staff Engagement
About this Content
Aims
To enhance the onboarding experience for new hires by balancing high-touch and tech-touch approaches.
Background
Feedback indicated a lack of engagement and interactivity during virtual orientations for new hires.
Methods
Root cause analysis was conducted. Methods implemented include icebreakers, online quizzes, breakout room discussions, facilitator guides, dedicated infopedia pages, and personalized welcome kits.
Results
Improved satisfaction with onboarding, achieving a 4.3/5 satisfaction rate. Man-hours saved: 21 hours annually.
Conclusion
Balancing tech and high-touch methods enhances onboarding outcomes and efficiency.
Lessons Learnt
Interactive activities and personalized tools improved onboarding engagement without increasing physical presenter workload.
Additional Information
Presented at Singapore Healthcare Management 2022.
Keywords
Onboarding, New Hires, HR Innovation, Employee Experience, Tech-Touch
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Dental Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Michelle Tia |
Project Member(s) | Chen Si Fan |
Connect with this contributor!
Michelle Tia - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
805_NDCS_SHM_2022_New_Hires_Onboarding_High_touch_versus_tech_touch.pdf