National Healthcare Group Nursing Home Video Consultations: A Redesign of Chronic Care Delivery Model to Nursing Home Residents
Care Continuum
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2022
To reduce face-to-face consultations and improve care delivery to nursing home residents using video consultations. Video consultations have become a permanent part of the care model, improving care accessibility and efficiency for nursing home.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Care Continuum, Value Based Care, Productivity, Digital Health, Telehealth, Tele-Consultation, Tele-Rehabilitation, Chronic Care, Nursing Home Care
About this Content
Aims
To reduce face-to-face consultations and improve care delivery to nursing home residents using video consultations.
Background
The COVID-19 pandemic made in-person visits risky, especially for elderly nursing home residents.
Methods
Implemented video consultations using Zoom to remotely care for nursing home patients with chronic conditions.
Results
Conducted 2,017 video consultations with nursing home patients, reducing 90 physical visits per month, saving time and costs.
Conclusion
Video consultations have become a permanent part of the care model, improving care accessibility and efficiency for nursing home residents.
Lessons Learnt
The transition to video consultations was initially challenging but proved successful in maintaining patient care during the pandemic.
Additional Information
The program was scaled to 5 NHG polyclinics and collaborated with 16 nursing homes.
Keywords
Video Consultation, Chronic Care, Telehealth, Telemedicine, Nursing Home
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Pharmacy |
Applicable Specialty or Discipline | General Practice, General Medicine |
Project Lead(s) | Kong Jing Wen |
Project Member(s) | Jonathan Chong Ern-Ji |
Connect with this contributor!
Dr Kong Jing Wen - Jing_Wen_KONG@nhgp.com.sg
Project Attachment
C_422_NHGP_NHIP_2022_NHGP_Nursing_Home_Video_consultations.pdf