Mundane to Meaningful: A Journey towards a paper Less Care Cost Discussions
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Reduce time spent on manual processes (filing, sorting, distributing) to increase patient engagement. Project improves workflow efficiency, reduces waste, and enhances patient-centric care.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Productivity, Cost Saving, Manhour Saving, Time Saving, Quality Improvement, Job Effectiveness, Value Based Care, Patient Satisfaction
About this Content
Aims
Reduce time spent on manual processes (filing, sorting, distributing) to increase patient engagement.
Background
Care cost discussions involved excessive paperwork, leading to inefficiency and reduced patient interaction.
Methods
Implemented 3 phases using PDSA cycles: rescoping, document digitization, and redefining physical folders.
Results
Yearly savings: ~$10,800. Reduced time on admin tasks from 5 to 2 hours/day. Staff engagement improved.
Conclusion
Project improves workflow efficiency, reduces waste, and enhances patient-centric care.
Lessons Learnt
Multi-phase improvement ensures scalability. Digital tools increase productivity and satisfaction.
Additional Information
Implemented at Changi General Hospital
Keywords
Digitalization, Paperless, Productivity, Cost Savings
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Mei Fen |
Project Member(s) | Cai Yanlong |
Connect with this contributor!
Tan Mei Fen - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
824_CGH_SHM_2022_Mundane_to_Meaningful_A_Journey_towards_a_paper_less_Care_Cost_Discussions.pdf