Mundane to Meaningful: A Journey towards a paper-less Care Cost Discussion
Care Process & Redesign
Environmental Sustainability
Organisational Leadership
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To create a paper-less environment for care cost discussions, reducing manual processes and improving patient engagement. A paperless system significantly improved process efficiency and enhanced patient engagement during financial counseling.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Technology, Care Process ＆ Redesign, Organisational Leadership, Environmental Sustainability, Digitalisation, Digitisation, Value Based Care, Productivity, Time Saving, Cost Saving, Paper Waste, Organisational Leadership, Change Management, Behavioural Change, System Change
About this Content
Aims
To create a paper-less environment for care cost discussions, reducing manual processes and improving patient engagement.
Background
Manual filing and sorting processes were inefficient, reducing meaningful patient interactions.
Methods
Implemented digital tools for electronic financial counseling and automated processes to streamline workflows.
Results
Reduced manual tasks by 80%; increased patient interaction time by 35%; improved stakeholder satisfaction.
Conclusion
A paperless system significantly improved process efficiency and enhanced patient engagement during financial counseling.
Lessons Learnt
Thorough testing and collaboration with end-users were critical for smooth transition to digital systems.
Additional Information
Featured in CGH’s digital transformation initiatives showcase.
Keywords
Paperless, Financial Counseling, Workflow Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Kong Jie Ying |
Project Member(s) | Soh Yixin Miriam |
Connect with this contributor!
Kong Jie Ying - Jie_Ying_Kong@cgh.com.sg
Project Attachment
C_691_CGH_NHIP_2022_Mundane_to_Meaningful_A_Journey_towards_a_paper_less_Care_Cost_Discussion.pdf