Multi-pronged Approach to Reduce Overtime Creep for Staff Nurses in an Outpatient Department (Clinic 1/2/3)
Care Process & Redesign
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce overtime for staff nurses by implementing workflow changes. Streamlined scheduling and workload distribution reduced costs and improved staff satisfaction.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Organisational Leadership, Quality Improvement, Workflow Redesign, Productivity, Cost Saving, Manhour Saving, Human Resource, Staff Wellbeing, Operational Management, Resource Allocation
About this Content
Aims
Reduce overtime for staff nurses by implementing workflow changes.
Background
Staff nurses frequently required unscheduled overtime, leading to morale and operational issues.
Methods
Conducted root cause analysis, implemented staggered shifts, adjusted procedure end times, and spread workload across teams.
Results
Reduced overtime hours by ~75%. Improved employee satisfaction and increased training compliance from 7% to 60%.
Conclusion
Streamlined scheduling and workload distribution reduced costs and improved staff satisfaction.
Lessons Learnt
Flexibility in scheduling and addressing root causes are key to sustainable improvements.
Keywords
Overtime Reduction, Staff Satisfaction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore National Eye Centre |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Ophthalmology, Healthcare Administrators |
Project Lead(s) | SAudrey Kon |
Project Member(s) | Lim Mein Chee |
Connect with this contributor!
SNC Audrey Kon - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_83_SNEC_SHM_2018_Multi_pronged_Approach_To_Reduce_Overtime_Creep_for_Staff_Nurses.pdf