Medication Order via Health Buddy
Care Continuum
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Eliminate manual calls to patients, reduce manpower reliance, optimize resources, and promote Health Buddy use. Health Buddy streamlined medication orders, improved patient experience, and optimized resource use.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Technology, Care Continuum, Care Process ＆ Redesign, Digital Health, Digital Apps, Mobile Health, Preventive Care, Patient Education, Public Awareness, Quality Improvement, Workflow Redesign, Access To Care, Turnaround Time, Waiting Time
About this Content
Aims
Eliminate manual calls to patients, reduce manpower reliance, optimize resources, and promote Health Buddy use.
Background
COVID-19 increased prescription extensions by 150%, burdening staff with phone calls to coordinate medication orders.
Methods
Implemented Health Buddy app for automated medication orders; sent SMS reminders to patients; integrated PHIS and Health Buddy systems.
Results
Achieved 92% manpower savings; quadrupled Health Buddy uptake for medication orders (from 254 to 1113 monthly).
Conclusion
Health Buddy streamlined medication orders, improved patient experience, and optimized resource use.
Lessons Learnt
Automation reduces manual workload; phased implementation and PDSA cycles ensure user adoption and system efficiency.
Additional Information
Merit Award (Operations Category) at SHM Conference 2021.
Keywords
Workflow Redesign, Automation, Health Buddy, Pharmacy, Resource Optimization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration, Pharmacy |
Applicable Specialty or Discipline | Healthcare Administrators, Pharmacology |
Project Lead(s) | Sharifah Wardah |
Project Member(s) | Shirley Pang |
Connect with this contributor!
Sharifah Wardah - singaporehealthcaremanagement@singhealth.com.sg