Medical Management of S11@Punggol Dormitory Cluster
Care Process & Redesign
Singapore Health Biomedical Congress
SingHealth
31 December 2021
Manage patient flow from dormitory to prevent SKH ED and Isolation facilities from being overwhelmed. Timely management of COVID-19 outbreak through collaboration, mitigating risk of overwhelmed healthcare services.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Value Based Care, Risk Management, Adverse Outcome Reduction, Operational Management, Resource Allocation
About this Content
Aims
Manage patient flow from dormitory to prevent SKH ED and Isolation facilities from being overwhelmed.
Background
Outbreak at S11 Dormitory with 700 cases in 2 weeks, posing a risk of overwhelming SKH's medical capacity.
Methods
5-step ERM process: proactive risk identification, control measures, inter-agency collaboration, monitoring.
Results
Significant reduction in SKH ED visits (median from 13.0 to 2.5) and admissions (median from 9.5 to 1.0).
Conclusion
Timely management of COVID-19 outbreak through collaboration, mitigating risk of overwhelmed healthcare services.
Lessons Learnt
Forward planning and stakeholder engagement were key to mitigating risks and ensuring operational readiness.
Additional Information
Shortlisted for SHM 2021 in Risk Management.
Keywords
COVID-19, Risk Controls, Tele-Consultation Service
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Sengkang General Hospital |
Platform(s) | Singapore Health Biomedical Congress |
Healthcare Professional Group(s) | Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators, Epidemiology, Infectious Diseases |
Project Lead(s) | Chua Qin Xuan |
Project Member(s) | Ong Biauw Chi |
Connect with this contributor!
Chua Qin Xuan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C621_SKH_SHM2021_Medical_Management_of_S11_Punggol_Dormitory_Cluster.pdf