Managing the Unseen Patient
Care Continuum
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Overcome language barriers among COVID-19 patients to minimize medication errors. Measures improved care for patients in isolation, with practices adopted by other facilities.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Care Continuum, Value Based Care, Safe Care, Quality Improvement, Workflow Redesign, Adherence Rate, Preventive Care, Patient Education, Chronic Care, Self Care, Primary Care
About this Content
Aims
Overcome language barriers among COVID-19 patients to minimize medication errors.
Background
BVH converted to a Community Isolation Facility for 220 patients with unique challenges.
Methods
Developed multilingual labels, performed virtual medication reconciliations, and minimized physical interaction.
Results
Prevented 137 potential medication errors; reduced risk to both patients and staff.
Conclusion
Measures improved care for patients in isolation, with practices adopted by other facilities.
Lessons Learnt
Multilingual support and virtual reconciliation were crucial for success.
Keywords
Medication Error, Language Barrier, COVID-19 Care
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Bright Vision Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Nursing, Pharmacy |
Applicable Specialty or Discipline | Infectious Diseases, Epidemiology |
Project Lead(s) | Diana Ting Jilin Huei |
Project Member(s) | Jessica Chong Ji Lin |
Connect with this contributor!
Diana Ting Jilin Huei - singaporehealthcaremanagement@singhealth.com.sg