Management of Staffing for External Operations
Organisational Leadership
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Manage staffing for external operations and maintain an active list of staff volunteers for quick deployment during COVID-19. Effective external operations staffing management improved patient and staff experience.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Workforce Transformation, Human Resource, Staff Recruitment, Manpower Projection, Informal Workforce Transformation, Volunteer
About this Content
Aims
Manage staffing for external operations and maintain an active list of staff volunteers for quick deployment during COVID-19.
Background
In times of disease outbreaks, healthcare workers are often required to take roles beyond their usual scope.
Methods
Active list creation, tailored volunteer activation, pre-activation briefings on infection control, and PPE competency.
Results
Seamless staffing management achieved.
Conclusion
Effective external operations staffing management improved patient and staff experience.
Lessons Learnt
Technology enhanced responsiveness and safety.
Additional Information
Shortlisted for SHM 2021 (HR Category).
Keywords
Staff Volunteers, Mobile Medical Team
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Tan Ee Hui Christina |
Project Member(s) | Goh Kee Wee |
Connect with this contributor!
Tan Ee Hui Christina - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C595_SGH_SHM_2021_Management_of_staffing_for_external_Operations.pdf