Lighten Emergency Department (ED) Safekeep Stockpile
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Reduce the number of safekeeping bags held and time taken for ED PSA to locate them by at least 50%. Streamlined safekeeping workflows improved efficiency and patient service quality significantly.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Job Effectiveness, Operational Management, Inventory Management
About this Content
Aims
Reduce the number of safekeeping bags held and time taken for ED PSA to locate them by at least 50%.
Background
High volumes of safekeeping bags in ED due to visitation restrictions caused inefficiencies and longer retrieval times.
Methods
Conducted PDSA cycles to address pain points, improve communication, and streamline storage workflows.
Results
Reduced bag volume by 48.1%, retrieval time from 3 minutes to 1.5 minutes; improved workflow ownership among PSAs.
Conclusion
Streamlined safekeeping workflows improved efficiency and patient service quality significantly.
Lessons Learnt
Clear communication, teamwork, and empowering PSAs drive process improvements effectively.
Keywords
Safekeeping, Patient Belongings, Emergency Department
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital, Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Emergency Medicine, Healthcare Administrators |
Project Lead(s) | Norman Ng |
Project Member(s) | Desmond Koh |
Connect with this contributor!
Norman Ng - Norman_Ng_Chee_Keong@nuhs.edu.sg
Project Attachment
C180_NTFGH_JCH_QM_2021_Lighten_Emergency_Department_Safekeep_Stockpile.pdf