Leveraging FormSG for Pre-visit Assessments
Care Process & Redesign
Yishun Health One Improvement Festival
National Healthcare Group
8 April 2025
Reduce the average time spent per patient by Health and Social Care Officers (HSCO) to enhance their overall work efficiency. While there is room for improvement, the project has been beneficial overall, and the use of FormSG has been integrated into HSCOs’.
Year Submitted: 2025
Published Date: 08 April 2025
Tags: Care Process ＆ Redesign, Workflow Redesign, Time Saving, Cost Saving
About this Content
Aims
Reduce the average time spent per patient by Health and Social Care Officers (HSCO) to enhance their overall work efficiency and increase accessibility as the form can be completed at the user's convenience.
Background
The initiative leverages FormSG to enable patients and caregivers to self-administer the pre-visit assessment remotely prior to their appointment. HSCOs conduct pre-visit assessments with patients and caregivers from the Integrated Medical Clinic (IMC) for the Primary Coordinating Doctor.
Methods
HSCOs send out FormSG links via Whatsapp, but due to concerns about scams, pre-recorded voice messages are used instead of an introduction text to build trust. Responses are reviewed for errors or missing information before being uploaded to EPIC for the care team to review prior to the appointment.
Results
The project reduced the average time HSCOs spend administering assessments to FV patients by 49.19% and achieved an average of 51.13% completion rate of FormSG by patients and caregivers, reflecting a positive engagement level.
Conclusion
While there is room for improvement, the project has been beneficial overall, and the use of FormSG has been integrated into HSCOs’ regular workflow as of August 2024.
Lessons Learnt
The human touch in communication adds credibility and alleviates concerns with unfamiliar links, which is crucial for building trust with patients and caregivers.
Additional Information
The care team can assess the patient's concerns and critical health information to make informed decisions about the level of care needed, including services outside of KTPH. The project also reduces stress for HSCOs by decreasing the volume of pre-visit phone calls required and increases their sense of fulfillment by enabling them to focus more on direct patient care.
Keywords
FormSG, Pre-visit Assessments, Workflow, Efficiency
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Khoo Teck Puat Hospital |
Platform(s) | Yishun Health One Improvement Festival |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | General Medicine |
Project Lead(s) | Boo E.W.Y, Tan S.G.T |
Project Member(s) | Claudine Oh Su Fen |
Connect with this contributor!
KTPH & YCH Innovation & Improvement (I&I) Office - i-i@ktph.com.sg
Project Attachment
768_KTPH_OIF 2025_Leveraging FormSG for Pre-visit Assessments.pdf