Learn in Order to Improve: Create an Organisational Learning Culture
Organisational Leadership
Singapore Healthcare Management Congress
SingHealth
31 December 2018
To embed quality improvement as a valuable learning opportunity and foster a culture of learning. Organizational learning culture transformed through sustained QI initiatives and staff engagement.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Organisational Leadership, Change Management, Culture Building, Human Resource, Staff Development
About this Content
Aims
To embed quality improvement as a valuable learning opportunity and foster a culture of learning.
Background
Adverse incidents and near-misses are analyzed to improve patient safety and staff competency.
Methods
Implementation of Root Cause Analysis (RCA), Quality Improvement (QI) tools, and structured workshops.
Results
KKH achieved high scores in organizational learning and patient safety culture surveys.
Conclusion
Organizational learning culture transformed through sustained QI initiatives and staff engagement.
Lessons Learnt
Embedding quality improvement in organizational values requires strategic and deliberate efforts.
Additional Information
Singapore Healthcare Management 2018 – Shortlisted Project (Organizational Leadership Category).
Keywords
Organizational Learning, Culture of Quality, Risk Management System, Lean Methodology.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Pang Nguk Lan |
Project Member(s) | Camet Annellee Antanacio |
Connect with this contributor!
Pang Nguk Lan - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C64_KKH_SHM2018_Learn_in_Order_to_Improve_Create_an_Organisational_Learning_Culture.pdf