KKH BMS MSF Baby Alert
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To improve patient safety, automate workflows, reduce manual inputs for Baby Alert patients, and ensure timely follow-up by. The project successfully demonstrates leveraging technology to improve workflow and patient safety in neonatal care.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Risk Management, Adverse Outcome Reduction
About this Content
Aims
To improve patient safety, automate workflows, reduce manual inputs for Baby Alert patients, and ensure timely follow-up by MSW.
Background
Manual workflows for Baby Alert processes posed risks to patient safety and consumed significant administrative resources.
Methods
Introduced BMS enhancements to automate Baby Alert flagging, reduce manual steps, and streamline communications across departments.
Results
Reduced administrative costs by over $52,000 annually, improved nursing focus on patient care, and enhanced overall workflow efficiency.
Conclusion
The project successfully demonstrates leveraging technology to improve workflow and patient safety in neonatal care.
Lessons Learnt
Automation of critical processes enhances safety, reduces human errors, and optimizes resource utilization.
Additional Information
Singapore Healthcare Management Congress 2023 – Merit Prize (Operations category)
Keywords
Bed Management, Newborn, Safety
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Medical Social Workers, Healthcare Administrators |
Project Lead(s) | Rajam Veerappan |
Project Member(s) | Subaitha Beve |
Connect with this contributor!
Rajam Veerappan - singaporehealthcaremanagement@singhealth.com.sg