KK TelePaeds Pilot at KKH
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
11 February 2026
To provide teleconsultation with medication delivery for children with non-emergency acute medical conditions. KK TelePaeds pilot effectively met patient needs while alleviating CE in-person workload and crowding through its digital-first.
Year Submitted: 2025
Published Date: 11 February 2026
Tags: Care Process ＆ Redesign, Technology, Telehealth, Tele-Consultation, Quality Improvement, Agile Methodology, Workflow Redesign, Cost Saving, Access To Care, Waiting Time, Value Based Care, Patient Satisfaction
About this Content
Aims
To provide teleconsultation with medication delivery for children with non-emergency acute medical conditions.
Background
KKH Children's Emergency (CE) faced significant challenges with overcrowding and prolonged wait times. 49% of all visits were non-emergency cases, and P3 patients faced wait times of up to 156 minutes. This highlighted the pressing need for service transformation.
Methods
KK TelePaeds was developed through collaborative journey mapping workshops, uniting frontline staff and stakeholders to design the ideal patient experience. The team embraced an agile methodology, launching the pilot using a Minimal Viable Product (MVP) and enabling rapid iterations and continuous improvements across both development and automation phases.
Results
KK TelePaeds has delivered significant improvements across multiple stakeholder groups. 310 patients benefited from the pilot, 96% agreed that the service saved them a trip to CE, 94% were satisfied or very satisfied with the service, 43 mins of waiting time saved per patient, 90% rated the service equal to or better than in-person consultations, and 90% would recommend the service to friends and family.
Conclusion
KK TelePaeds pilot effectively met patient needs while alleviating CE in-person workload and crowding through its digital-first approach. The pilot service demonstrated exceptional results, serving 310 patients with high satisfaction rates, while saving them 43 minutes of waiting time.
Lessons Learnt
The pilot demonstrated that service transformations can maintain clinical excellence while significantly improving healthcare accessibility and resource optimisation.
Keywords
TelePaeds, teleconsultation, digital tools, agile methodology, patient satisfaction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women's and Children's Hospital, Synapxe, SingHealth HQ |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Paediatrics |
Project Lead(s) | Sashikumar Ganapathy |
Project Member(s) | Choo Min |
Connect with this contributor!
Singapore Healthcare Management Secretariat - singaporehealthcaremanagement@singhealth.com.sg