Joint Collaboration of Environmental Services (Linen Services) And Service Partner (ISS) For Improving Operation Efficiency, Productivity and Enhancing Staff Engagement
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2018
Improve linen operation efficiency, productivity, and staff engagement using advanced technologies. Streamlined processes improved operational efficiency, productivity, and staff satisfaction.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Training ＆ Education, Quality Improvement, Workflow Redesign, Job Effectiveness, Value Based Care, Productivity, Cost Saving, Time Saving, Manhour Saving, Operational Management, Logistics Management, Education Platform, Virtual Learning Platform
About this Content
Aims
Improve linen operation efficiency, productivity, and staff engagement using advanced technologies.
Background
Linen services were labor-intensive and inefficient, with 7.75 FTEs reduced and a 27% workload increase.
Methods
Implemented QR codes for Lost & Found tracking, Warehouse Management System (WMS) for linen top-up, and online staff training.
Results
Incoming calls reduced to <10/month; $735 saved annually on paper; staff satisfaction improved to 99.8%.
Conclusion
Streamlined processes improved operational efficiency, productivity, and staff satisfaction.
Lessons Learnt
Simplifying processes reduces time, cost, and increases productivity. Big changes start with small ideas.
Keywords
Warehouse Management, QR Code, Linen Services, Staff Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital, Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Lynn Chen |
Project Member(s) | Crystal Lim |
Connect with this contributor!
Lynn Chen - lynn_chen@nuhs.edu.sg
Project Attachment
C_159_NTFGH_JCH_QM2018_Collab_of_Environmental_Services_Service_Partner_for_Op_Efficiency.pdf