Job Redesign and Skills Upgrading for Cardiac Clinic Ancillary Staff
Care Process & Redesign
Training ＆ Education
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Facilitate continual skills upgrading, enable employability through job redesign, prepare for clinic process changes. Enhanced staff skills, job redesign ensured retention and adaptability to changes.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Workforce Transformation, Training ＆ Education, Care Process ＆ Redesign, Job Redesign, Upskilling, Digital Workforce, Lifelong Learning, Productivity, Manhour Saving, Access To Care, Waiting Time
About this Content
Aims
Facilitate continual skills upgrading, enable employability through job redesign, prepare for clinic process changes.
Background
Staff faced inefficiencies, limited scope, and job insecurity due to outsourcing.
Methods
Conducted skill matching, created a training roadmap, cross-trained staff, implemented preceptor reviews, and used PDSA model.
Results
Improved competency, reduced manpower costs, eliminated wait times, and enhanced staff retention.
Conclusion
Enhanced staff skills, job redesign ensured retention and adaptability to changes.
Lessons Learnt
Communication and staff buy-in were critical for project success.
Additional Information
Shortlisted for SHM 2021 (HR Category).
Keywords
Skill-matching, Staff Satisfaction, Retention
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care, Healthcare Administration |
Applicable Specialty or Discipline | Cardiology, Healthcare Administrators |
Project Lead(s) | Irene Teo Bao Yun |
Project Member(s) | Teeu Keng San |
Connect with this contributor!
Irene Teo Bao Yun - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C597_NHCS_SHM_2021_Job_Redesign_n_Skills_Upgrading_for_Cardiac_Clinic_Ancillary_Staff.pdf