Job Redesign and Career Development: Broadening Horizons and Advancing Careers
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
27 November 2025
To enhance job roles, optimize workforce efficiency, and elevate patient care standards by upskilling PSAs and CSAs. The initiative effectively enhances role flexibility, job satisfaction, and career growth, addressing manpower constraints and.
Year Submitted: 2025
Published Date: 27 November 2025
Tags: Workforce Transformation, Job Redesign, Upskilling, Workforce Sustainability, Workforce Productivity
About this Content
Aims
To enhance job roles, optimize workforce efficiency, and elevate patient care standards by upskilling PSAs and CSAs, creating clear career pathways, and improving role clarity.
Background
The Job Redesign and Career Development initiative at Tan Tock Seng Hospital addresses challenges such as job dissatisfaction, higher turnover, limited career progression, manpower shortage, and lack of standardized job roles.
Methods
The initiative uses the ADKAR Change Model, integrating the TTSH Innovation Cycle through strategies like enhanced job satisfaction, skill empowerment, and collaborative relationships.
Results
96.5% of inpatient PSAs and 89.9% of CSAs transitioned to redesigned roles. Teamwork ratings improved, and role readiness and confidence increased post-pilot.
Conclusion
The initiative effectively enhances role flexibility, job satisfaction, and career growth, addressing manpower constraints and evolving healthcare demands.
Lessons Learnt
Structured workforce transformation can significantly improve job satisfaction, role clarity, and teamwork, leading to better patient care and staff retention.
Keywords
Workforce Transformation, Job Redesign, Career Development, Skill Empowerment
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Allied Health, Patient Service Associate, Healthcare Administrators, Human Resource, Nursing, Nursing Education |
Project Lead(s) | Rozana Binte Arshad |
Project Member(s) | Mok Kar Yen Caren |
Connect with this contributor!
Mok Kar Yen Caren - Kar_Yen_Mok@ttsh.com.sg