Job Enrichment: Does it Pay Off at Outpatient Clinics?
Workforce Transformation
Singapore Healthcare Management Congress
SingHealth
31 December 2018
To enrich the Patient Service Associates (PSAs) job scope in Women’s Specialist Outpatient Clinics (WSOCs). Job enrichment is an effective, low-cost strategy for workforce transformation in outpatient settings.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Workforce Transformation, Job Redesign, Upskilling
About this Content
Aims
To enrich the Patient Service Associates (PSAs) job scope in Women’s Specialist Outpatient Clinics (WSOCs).
Background
Expanding job scopes for PSAs through enrichment opportunities without increasing financial burdens.
Methods
Upskilling PSAs through targeted training programs in ECG, phlebotomy, and TOP counseling; evaluated competency post-training.
Results
Improved service efficiency, reduced ECG wait times by 50%, and achieved 100% job satisfaction among PSAs.
Conclusion
Job enrichment is an effective, low-cost strategy for workforce transformation in outpatient settings.
Lessons Learnt
Upskilling leads to better staff satisfaction, enhanced patient experience, and operational efficiencies.
Keywords
Job Enrichment, Outpatient, Patient Service Associate
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sylvia Sim |
Project Member(s) |
Connect with this contributor!
Sylvia Sim - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_69_KKH_SHM_2018_Job_Enrichment_Does_it_pay_off_at_Outpatient_Clinics.pdf