JCH Footwear Prescription Project
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce time for patients to obtain footwear, facilitating earlier rehabilitation. The improved process is scalable and improves patient rehabilitation and care.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Training ＆ Education, Quality Improvement, Job Effectiveness, Workflow Redesign, Learning Approach, Inter-Professional Education
About this Content
Aims
Reduce time for patients to obtain footwear, facilitating earlier rehabilitation.
Background
Workflow inefficiencies caused delays in obtaining footwear, impacting rehabilitation.
Methods
Trained PT staff in fitting footwear, increased supply of samples, and simplified workflows.
Results
Reduced waiting time from 3–4 hours to 30–60 minutes; increased supply and streamlined processes.
Conclusion
The improved process is scalable and improves patient rehabilitation and care.
Lessons Learnt
Interdisciplinary collaboration and training enhanced workflow efficiency.
Keywords
Footwear, Prescription, Waiting Time, Referral, Training, Podiatry
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Podiatry |
Project Lead(s) | Christel Leong |
Project Member(s) | Arnold Hu |
Connect with this contributor!
Christel Leong - christelleong@nuhs.edu.sg