It takes TWO to Clap – Collaboration Works Wonder
Organisational Leadership
Training ＆ Education
Singapore Healthcare Management Congress
SingHealth
31 December 2021
Foster collaboration between departments to enhance stakeholder engagement and operational efficiency. Inter-departmental teamwork enhances organizational performance and stakeholder satisfaction.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Organisational Leadership, Training ＆ Education, Organisational Leadership, Culture Building, Human Resource, Staff Development, Staff Engagement, Knowledge Management, Knowledge Sharing, Education Platform, Virtual Learning Platform, Community Of Practice
About this Content
Aims
Foster collaboration between departments to enhance stakeholder engagement and operational efficiency.
Background
COVID-19 necessitated new approaches for inter-departmental collaboration to address challenges effectively.
Methods
Developed structured programs, established communication platforms, and documented processes for sustained collaboration.
Results
Achieved record-high GP referrals and hosted 26 webinars with an average attendance of 241 participants per session.
Conclusion
Inter-departmental teamwork enhances organizational performance and stakeholder satisfaction.
Lessons Learnt
Open communication and mutual learning are key to successful collaboration.
Additional Information
Singapore Healthcare Management 2021 – Shortlisted Project (Human Resource Category).
Keywords
COVID-19, Collaboration, Stakeholder Engagement, Organizational Efficiency.
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Patient Service Associate, Healthcare Administrators |
Project Lead(s) | Carynna Ng Sue Yi |
Project Member(s) | Cheng Kam Fei |
Connect with this contributor!
Carynna Ng Sue Yi - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C653_SGH_SHM2021_It_takes_TWO_to_clap_Collaboration_works_wonder.pdf