Introducing Video Consultation Platform (VCP) Application
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2023
To engage impacted staff, prepare for system change, and minimize risk of disruptions during VCP implementation. VCP enabled seamless Video Consultations with improved workflow efficiency and staff satisfaction.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Technology, Digital Health, Telehealth, Tele-Consultation
About this Content
Aims
To engage impacted staff, prepare for system change, and minimize risk of disruptions during VCP implementation.
Background
Manual appointment management for Video Consultations caused inefficiencies and delays.
Methods
Phased implementation across 35 specialties, customized training plans, and use of VC champions for staff engagement.
Results
Saved 60 manhours monthly; achieved 90% staff satisfaction with training and engagement; integrated Zoom scheduling with outpatient appointment systems.
Conclusion
VCP enabled seamless Video Consultations with improved workflow efficiency and staff satisfaction.
Lessons Learnt
Structured communication and phased training ensure smoother transitions in digital transformation projects.
Keywords
Telehealth, Video Consultations, Workflow Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health, Ancillary Care, Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Faith Ng Shu Yi |
Project Member(s) | Peh Kai Li |
Connect with this contributor!
Faith Ng Shu Yi - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C_901_SGH_SHM_2023_Introducing_Video_Consultation_Platform_VCP_Application.pdf