Introducing Novel Digitalisation Tools to Improve Efficiency of Order Processing for Medication Delivery Service
Care Process & Redesign
Technology
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To automate MDS order processing to enhance accuracy and reduce manpower needs. Novel digitalization tools transformed MDS order processing, paving the way for further automation.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Value Based Care, Productivity, Manhour Saving, Digitalisation, Automation, Workflow Redesign, Digital Platforms, Digital Apps
About this Content
Aims
To automate MDS order processing to enhance accuracy and reduce manpower needs.
Background
Manual processes for MDS order processing were inefficient, error-prone, and hindered patient care.
Methods
Implemented PRS, SikuliX®, and FormSG collator for automated data extraction, order collation, and tracking.
Results
Saved 4.2 man-hours/day; improved data accuracy to 100%; enhanced overall efficiency and staff satisfaction.
Conclusion
Novel digitalization tools transformed MDS order processing, paving the way for further automation.
Lessons Learnt
Engaging stakeholders and iterative testing (PDSA cycles) are critical for successful adoption of digital tools.
Keywords
Digitalisation, Medication Delivery, Order Processing
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Changi General Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Tiew Wen Jun |
Project Member(s) | Arleen Susan Baskaran |
Connect with this contributor!
Tiew Wen Jun - Wen_Jun_Tiew@cgh.com.sg