Introducing Activities to Enhance Patient Experience During Their Inpatient Stay
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Provide engaging activities during inpatient stays and achieve 50% patient satisfaction with the activities. Patient activities enhanced overall experience, demonstrating the importance of addressing non-clinical needs during recovery.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Value Based Care, Length Of Stay, Patient Satisfaction
About this Content
Aims
Provide engaging activities during inpatient stays and achieve 50% patient satisfaction with the activities.
Background
Patients in NTFGH (average 6-day stay) and JCH (average 32-day stay) reported boredom and dissatisfaction during hospital stays.
Methods
Designed activity packs, polled patients for preferences, introduced QR codes for access to Wi-Fi, movies, and mobile games.
Results
Achieved 75% patient satisfaction at NTFGH and 100% at JCH; activity take-up rates ranged from 55% to 63%.
Conclusion
Patient activities enhanced overall experience, demonstrating the importance of addressing non-clinical needs during recovery.
Lessons Learnt
Engaging patients with diverse activities improves well-being and satisfaction; teamwork and patient input are key.
Keywords
Patient Experience, Inpatient Care, Activities, Engagement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Ancillary Care, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Patient Service Associate |
Project Lead(s) | Teh Jia Min |
Project Member(s) | Shafiqah Binte Mohd Reduan |
Connect with this contributor!
Teh Jia Min - teh_jia_min@nuhs.edu.sg
Project Attachment
C_367_NTFGH_QM_2023_Introducing_Activities_to_Enhance_Patient_Experience.pdf