Inter Institutional Collaboration for Referral Workflow Optimisation is Mutually Beneficial to Improve Stewardship of Healthcare Resources
Care Continuum
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To reduce outpatient visits for suspected WPW pattern by at least 75% without compromising diagnosis standards. Streamlined referral workflows benefit both institutions by reducing resource wastage.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Continuum, Care Process ＆ Redesign, Outpatient Care, Specialist Outpatient Care, Access To Care, Referral Rate, Quality Improvement, Workflow Redesign
About this Content
Aims
To reduce outpatient visits for suspected WPW pattern by at least 75% without compromising diagnosis standards.
Background
ECG abnormalities among pre-enlistees caused referrals with suspected WPW patterns. Many suspicions were refuted, leading to wasted outpatient resources and costs.
Methods
Stakeholders performed process analysis and implemented two interventions: upstream review of ECGs and feedback loops to referring medical officers.
Results
Annualized healthcare cost savings of $101,000. Referrals reduced significantly post-intervention.
Conclusion
Streamlined referral workflows benefit both institutions by reducing resource wastage.
Lessons Learnt
Collaboration improves efficiency, reduces unnecessary visits, and optimizes resource utilization.
Additional Information
Presented at Singapore Healthcare Management 2022
Keywords
Collaborative Workflow, ECG, WPW Pattern
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | National Heart Centre Singapore |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Ancillary Care |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Wilbert HH Ho |
Project Member(s) | Nishanth Thiagarajan |
Connect with this contributor!
Wilbert HH Ho - singaporehealthcaremanagement@singhealth.com.sg