Inpatient Pharmacy Discharge Process Quality Improvement Project
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2018
Reduce the percentage of prescriptions not ready for Ward 14 discharges from 35% to 20%. Workflow improvements led to reduced discharge delays and better patient satisfaction.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Workflow Redesign, Job Effectiveness, Access To Care, Waiting Time, Turnaround Time, Value Based Care, Discharge Planning, Productivity, Time Saving, Manhour Saving, Patient Satisfaction, Digitalisation, Digital Platforms
About this Content
Aims
Reduce the percentage of prescriptions not ready for Ward 14 discharges from 35% to 20%.
Background
Delays in prescription readiness caused prolonged bed turnaround times and patient dissatisfaction.
Methods
Introduced iPharm virtual queue system to prioritize discharge prescriptions for Ward 14.
Results
Percentage of prescriptions not ready reduced from 35% to 20%; wait times significantly improved.
Conclusion
Workflow improvements led to reduced discharge delays and better patient satisfaction.
Lessons Learnt
Continuous collaboration across departments is critical to sustain improvements in discharge workflows.
Keywords
Discharge Medications, Workflow Redesign, iPharm Virtual, Patient Satisfaction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Loo Pey Li |
Project Member(s) | Shakelah Begum |
Connect with this contributor!
Loo Pey Li - pey_li_loo@nuhs.edu.sg
Project Attachment
C_143_NTFGH_QM_2018_Inpatient_Pharmacy_Discharge_Process_Quality_Improvement_Project.pdf