Initiatives to Reduce Blood Specimen Rejection Rate
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Reduce the blood specimen rejection rate from 0.39% to 0.30% in Ward B16S by May 2020. Workflow improvements reduced rejection rates, ensuring timely treatment and improved patient experience.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Job Effectiveness, Value Based Care, Patient Satisfaction, Design Thinking, Workflow Redesign, Clinical Practice Improvement
About this Content
Aims
Reduce the blood specimen rejection rate from 0.39% to 0.30% in Ward B16S by May 2020.
Background
Blood specimen rejections caused delays in treatment, increased complaints, and operational inefficiencies.
Methods
Developed visual cues for correct venepuncture techniques, standardized 8 inversions for all blood tubes, and conducted regular audits.
Results
Rejection rates reduced to <0.3% for 6 consecutive months; compliance to workflow improved significantly.
Conclusion
Workflow improvements reduced rejection rates, ensuring timely treatment and improved patient experience.
Lessons Learnt
Visual reinforcements and regular audits helped ensure compliance and improve specimen quality.
Keywords
Blood Specimen Rejection, Venepuncture Workflow, Quality Improvement, Audit, Standardization
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing |
Applicable Specialty or Discipline | Medical ＆ Laboratory Technology, Phlebotomy |
Project Lead(s) | Lim Jia Ying |
Project Member(s) | Samantha Koh |
Connect with this contributor!
Lim Jia Ying - jeanette_limjy@hotmail.com
Project Attachment
C_223_NTFGH_QM_2020_Initiatives_to_Reduce_Blood_Specimen_Rejection_Rate_docx_Jul22.pdf