Informal Workforce Transformation: Engaging Volunteers in Performing Para-Clinical Tasks
Care Process & Redesign
Workforce Transformation
National Healthcare Innovation and Productivity Medals
National Healthcare Group
31 December 2020
Equip and empower volunteers to perform para-clinical tasks in TKR rehabilitation, improving exercise compliance and. Expanded to other acute institutions and community partners, creating a larger community of carers.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Workforce Transformation, Care Process ＆ Redesign, Job Redesign, Upskilling, Informal Workforce Transformation, Volunteer, Workforce Sustainability, Quality Improvement, Value Based Care, Functional Outcome, Clinical Practice Improvement, Productivity, Cost Saving, Caregiver
About this Content
Aims
Equip and empower volunteers to perform para-clinical tasks in TKR rehabilitation, improving exercise compliance and outcomes.
Background
Poor exercise compliance among TKR patients led to suboptimal knee ROM, a key indicator of recovery and satisfaction.
Methods
Designed and implemented a structured training program for volunteers; assessed outcomes with PDSA cycles.
Results
Volunteer-guided exercises increased patient ROM achievement rates from 75% to 83.8%; improved patient motivation and reduced staff workload.
Conclusion
Expanded to other acute institutions and community partners, creating a larger community of carers.
Lessons Learnt
Effective teamwork, mutual respect, and stakeholder engagement are crucial for program success and sustainability.
Additional Information
Published on multiple media platforms; recognized for innovative volunteer engagement.
Keywords
Volunteer Engagement, Para-Clinical Tasks, TKR Rehabilitation, Patient Compliance
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Rehabilitation Therapy, Orthopaedics |
Project Lead(s) | Kelvin Tan Guoping |
Project Member(s) | Jaclyn Tan Ee Chen |
Connect with this contributor!
Kelvin Tan Guoping - kelvin_tan@ttsh.com.sg
Project Attachment
325_TTSH_NHIP_2020_WT_Winner_1_Volunteer_Engagement_in_Performing_Para_Clinical_Tasks_combine.pdf