Increasing Telehealth Referrals in the Dietetics Outpatient Setting
Care Continuum
Care Process & Redesign
Technology
National University Health System Quality Improvement
National University Health System
31 December 2022
Increase the percentage of actualized telehealth appointments to 10% by the end of 2021. Telehealth implementation improved access and convenience for vulnerable populations.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Care Continuum, Value Based Care, Utilisation, Digital Health, Telehealth, Outpatient Care
About this Content
Aims
Increase the percentage of actualized telehealth appointments to 10% by the end of 2021.
Background
Uptake of telehealth was slow, averaging only 2.9% due to administrative workload, lack of training, and awareness.
Methods
Streamlined workflows using paper slips, trained dietitians, and engaged patients for telehealth follow-ups.
Results
Actualized telehealth appointments exceeded the goal, reaching 13% by June 2021.
Conclusion
Telehealth implementation improved access and convenience for vulnerable populations.
Lessons Learnt
Strong intra-department collaboration and iterative interventions were key to success.
Additional Information
Included in Allied Health Office telehealth framework
Keywords
Telehealth, Dietetics, Patient Engagement, Workflow Redesign
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Lim Xin Ru Jazlyn |
Project Member(s) | Dietetics Telehealth Team |
Connect with this contributor!
Jazlyn Lim - jazlyn_lim@nuhs.edu.sg
Project Attachment
C_299_NTFGH_QM_2022_Increasing_Telehealth_Referrals_in_the_Dietetics_Outpatient_Setting.pdf