Increasing partial/no counselling dispensing rates in Bukit Batok Polyclinic Pharmacy
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To increase "partial/no counselling" dispensing rates in Bukit Batok Polyclinic Pharmacy to 25% (stretch goal 30%) in 8. Streamlined counselling processes save time and resources while improving service delivery.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Productivity, Manhour Saving, Time Saving
About this Content
Aims
To increase "partial/no counselling" dispensing rates in Bukit Batok Polyclinic Pharmacy to 25% (stretch goal 30%) in 8 months.
Background
Low dispensing rates due to lack of training, standardized guidelines, and patient awareness.
Methods
Training slides, Rxpress system, and Express Counselling recruitment campaigns.
Results
Increased average dispensing rate by 5.6%, saving time and improving patient satisfaction.
Conclusion
Streamlined counselling processes save time and resources while improving service delivery.
Lessons Learnt
Continuous training, recruitment, and simplified workflows sustain dispensing rates.
Additional Information
NHG Quality Day 2021 Merit Award
Keywords
Counselling, Dispensing Rates, Pharmacy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Koh Ying Pei, Evelyn Soh |
Project Member(s) | Nur’Ain Binte Abdul Manan |
Connect with this contributor!
Evelyn Soh - Evelyn_SH_SOH@nuhs.edu.sg