Increase Rate of 11am Discharge in Ward 13B
Care Process & Redesign
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To increase discharge rate before 11am in Ward 13B from 24% to 70% in 6 months. Improved discharge processes enhance bed availability, care flow, and cost savings.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Access To Care, Bed Occupancy Rate, Quality Improvement, Workflow Redesign
About this Content
Aims
To increase discharge rate before 11am in Ward 13B from 24% to 70% in 6 months.
Background
Delays in patient discharge impacted bed availability and care flow.
Methods
Implemented standard communication workflows and mail discharge processes to improve timeliness.
Results
Increased discharge rate to 69%, reduced bed stay, saving $133,680 annually.
Conclusion
Improved discharge processes enhance bed availability, care flow, and cost savings.
Lessons Learnt
Structured workflows and clear communication significantly improve discharge efficiency.
Additional Information
NHG Quality Day 2021 Merit Award
Keywords
Discharge Workflow, Efficiency Improvement
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | Tan Tock Seng Hospital |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Ancillary Care, Allied Health, Nursing, Medical |
Applicable Specialty or Discipline | Neurology, Surgery, Pharmacology |
Project Lead(s) | Wang Qian |
Project Member(s) | Vincent Ng |
Connect with this contributor!
Ms Wang Qian - wang_qian@ttsh.com.sg
Project Attachment
C_568_TTSH_Quality_Day_2021_Increase_Rate_of_11am_Discharge_in_Ward_13B.pdf