Improvise . Adapt . Overcome
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2022
Streamline Emergency Pharmacy and IPAS processes to reduce man-hours and enhance patient care delivery. Demonstrates the value of iterative improvement to adapt and overcome evolving challenges.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Technology, Productivity, Quality Improvement, Workflow Redesign, Lean Methodology, Digitalisation, Automation, Digital Platforms
About this Content
Aims
Streamline Emergency Pharmacy and IPAS processes to reduce man-hours and enhance patient care delivery.
Background
COVID-19 challenges prompted innovation to balance workload and staffing constraints.
Methods
Applied Lean Thinking and PDCA cycles to identify and eliminate redundancies.
Results
Saved 2,794 man-hours annually, equivalent to $135,411 in cost savings, through streamlined workflows.
Conclusion
Demonstrates the value of iterative improvement to adapt and overcome evolving challenges.
Lessons Learnt
Small process changes lead to significant time and cost savings, enabling staff to focus on core tasks.
Additional Information
Merit Award at Singapore Healthcare Management Congress 2022.
Keywords
Workflow Optimization, Lean Thinking, PDCA
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Pharmacy, Healthcare Administration |
Applicable Specialty or Discipline | Pharmacology, Healthcare Administrators, Emergency Medicine |
Project Lead(s) | Go Hui Jia |
Project Member(s) | Zita Josefina Cordero Balao |
Connect with this contributor!
Go Hui Jia - singaporehealthcaremanagement@singhealth.com.sg