Improving Work Efficiency: Revamping Ward Statistics System Within the Speech Therapy Department
Care Process & Redesign
Technology
Singapore Healthcare Management Congress
SingHealth
31 December 2018
Reduce the time to update Speech Therapy ward statistics by 30% and eliminate patient record omissions. Digital solutions improved administrative efficiency and care quality; the system is now department-wide.
Year Submitted: 2018
Published Date: 31 December 2018
Tags: Care Process ＆ Redesign, Technology, Value Based Care, Productivity, Quality Improvement, Workflow Redesign, Digitalisation, Digital Health, Data Management
About this Content
Aims
Reduce the time to update Speech Therapy ward statistics by 30% and eliminate patient record omissions.
Background
Updating ward statistics was a manual, error-prone process consuming significant staff time.
Methods
Introduced an electronic stats system in Microsoft Excel with automated functionalities to replace hardcopy methods.
Results
Reduced update time by 80%; eliminated patient record omissions entirely.
Conclusion
Digital solutions improved administrative efficiency and care quality; the system is now department-wide.
Lessons Learnt
Automation and digitalization streamline workflows and improve accuracy.
Additional Information
Recognized at SHM 2018 Risk Management Category
Keywords
Workflow Redesign, Digital Tools, Speech Therapy
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | Singapore General Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Allied Health |
Applicable Specialty or Discipline | Speech Therapy |
Project Lead(s) | Chia An An |
Project Member(s) | Eddy Lim |
Connect with this contributor!
Chia An An - singaporehealthcaremanagement@singhealth.com.sg
Project Attachment
C266_SGH_Improving_work_efficiency_Revamping_ward_statistics_sys.pdf