Improving Weight Management Clinic Take Up Rate
Care Continuum
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
To increase the monthly referral-to-program conversion rate by 20% by June 2021. Improved conversion rates and patient engagement demonstrated the efficacy of tailored, patient-centered approaches.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Care Continuum, Quality Improvement, Workflow Redesign, Job Effectiveness, Preventive Care, Community Health
About this Content
Aims
To increase the monthly referral-to-program conversion rate by 20% by June 2021.
Background
Conversion rates for referrals to the Weight Management Clinic were low, with only 7.9% actualized in 2019.
Methods
Introduced an "a la carte" service option, simplified referral communication, and integrated multidisciplinary team processes.
Results
Conversion rates increased to an average of 13%-15%; patient drop-off rates reduced by 35%.
Conclusion
Improved conversion rates and patient engagement demonstrated the efficacy of tailored, patient-centered approaches.
Lessons Learnt
Breaking down complex problems into actionable steps fosters better understanding and collaborative solutions.
Keywords
Weight Management, Referrals, Conversion
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital, Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Nutrition ＆ Dietetics |
Project Lead(s) | Tey Beng Hea |
Project Member(s) | Chan Soo Ling |
Connect with this contributor!
Chay Yu Xuan - yu_xuan_chay@nuhs.edu.sg
Project Attachment
C185_NTFGH_JCH_QM_2021_Improving_Weight_Management_Clinic_Take_Up_Rate.pdf