Improving Waiting Time for Consultation at KKH Subsidised Clinics
Care Process & Redesign
Singapore Healthcare Management Congress
SingHealth
31 December 2022
To improve the percentage of patients with consult wait time ≤30 minutes from 57% to 95%. Sustained improvements in wait times have improved overall clinic performance and satisfaction.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Access To Care, Waiting Time
About this Content
Aims
To improve the percentage of patients with consult wait time ≤30 minutes from 57% to 95%.
Background
Long patient wait times were causing dissatisfaction and inefficiency in subsidized clinics.
Methods
Introduced lean workflows, optimized clinic scheduling, and patient tracking systems.
Results
Achieved 90% compliance with wait time ≤30 minutes; improved patient satisfaction significantly.
Conclusion
Sustained improvements in wait times have improved overall clinic performance and satisfaction.
Lessons Learnt
Continuous process optimization enhances patient flow and clinic efficiency.
Additional Information
Singapore Healthcare Management Congress 2022 – Merit Award.
Keywords
Wait Time, Subsidized Clinics, Lean Processes
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | Singapore Healthcare Management Congress |
Healthcare Professional Group(s) | Medical |
Applicable Specialty or Discipline | Obstetrics and Gynaecology |
Project Lead(s) | Cheah Rui’En Lynette |
Project Member(s) | Tay Siew Guek |
Connect with this contributor!
Cheah Rui’En Lynette - singaporehealthcaremanagement@kkh.com.sg
Project Attachment
C_752_KKH_SHM_2022_Improving_Waiting_Time_for_Consultation_At_KKH_Subsidised_Clinics.pdf