Improving Turnaround Time for Intra-SOC referral from Surgery to Osteoporosis Clinic
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2021
Reduce turnaround time (TAT) for intra-SOC referrals from 3–4 weeks to <14 days. The changes effectively reduced TAT and improved patient satisfaction, demonstrating scalable process improvements.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Access To Care, Turnaround Time
About this Content
Aims
Reduce turnaround time (TAT) for intra-SOC referrals from 3–4 weeks to <14 days.
Background
Patients faced long waits for Osteoporosis appointments, affecting patient experience and workflow.
Methods
Used weekly patient scheduling, email communication, and standardized workflows to reduce TAT.
Results
Achieved TAT below 14 days for all patients; eliminated dropped cases.
Conclusion
The changes effectively reduced TAT and improved patient satisfaction, demonstrating scalable process improvements.
Lessons Learnt
Clear communication and standardized workflows can significantly improve process efficiency.
Keywords
Turnaround Time, Intra-SOC, Referral Process
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Jurong Community Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Surgery, Orthopaedics |
Project Lead(s) | Chay Yu Xuan |
Project Member(s) | Nadia Ismail |
Connect with this contributor!
Chay Yu Xuan - yu_xuan_chay@nuhs.edu.sg
Project Attachment
C178_NTFGH_JCH_QM_2021_Improving_Turnaround_Time_for_IntraSOC_Referral.pdf