Improving Timeline on Issuance of Implant Cards To Orthopaedic Patients Undergoing Surgery
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2023
Achieve 50% of patients receiving implant cards within 2 weeks and reduce median receipt time to ≤2 weeks. Implemented workflow improved implant card issuance efficiency significantly.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Productivity, Time Saving
About this Content
Aims
Achieve 50% of patients receiving implant cards within 2 weeks and reduce median receipt time to ≤2 weeks.
Background
Batching and lack of time delayed implant card generation, affecting patient satisfaction.
Methods
Weekly schedules for card generation; aimed to deliver cards within 1.5 weeks post-surgery.
Results
Achieved a median receipt time of 1.5 weeks and improved satisfaction with reduced delays.
Conclusion
Implemented workflow improved implant card issuance efficiency significantly.
Lessons Learnt
Collaborative scheduling and timeline management enhanced efficiency.
Keywords
Implant Card, Orthopaedic Surgery, Patient Satisfaction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration, Nursing, Medical |
Applicable Specialty or Discipline | Orthopaedics |
Project Lead(s) | Audrey Tan |
Project Member(s) | Kelvinder Kaur |
Connect with this contributor!
Dr. Audrey Tan - Audrey_Tan@nuhs.edu.sg