Improving the process in managing SOC patients and handling the responses to health declaration during COVID-19 period
Care Process & Redesign
National University Health System Quality Improvement
National University Health System
31 December 2020
Evaluate 100% of SOC patients without delay at screening and achieve zero staff exposure to COVID-19. Effective screening workflows enabled timely evaluations while protecting staff and patients.
Year Submitted: 2020
Published Date: 31 December 2020
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Access To Care
About this Content
Aims
Evaluate 100% of SOC patients without delay at screening and achieve zero staff exposure to COVID-19.
Background
SOC patients delayed at Screening Stations due to “Yes” responses in health declarations, risking treatment delays.
Methods
Implemented SMS alerts, Tigertext chat groups, and isolation workflows at Clinic A23 to streamline processes.
Results
Minimal rescheduling achieved; SOC services resumed to 80–100% efficiency post-intervention.
Conclusion
Effective screening workflows enabled timely evaluations while protecting staff and patients.
Lessons Learnt
Close teamwork, communication, and workflow redesign ensured smooth patient flow during COVID-19.
Keywords
COVID-19, SOC Screening, Workflow Redesign, Communication, Health Declaration Management
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Epidemiology, Healthcare Administrators |
Project Lead(s) | Sim Siew Ngoh |
Project Member(s) | Adelin Lim |
Connect with this contributor!
Sim Siew Ngoh - siew_ngoh_sim@nuhs.edu.sg
Project Attachment
C_249_NTFGH_QM_2020_Improving_the_process_in_managing_SOC_patients_and_handling_the_responses.pdf