Improving the Process for Linen and Meal Delivery
Care Process & Redesign
Technology
AIC Community Care Excellence Awards
Agency for Integrated Care - Intermediate and Long Term Care
31 December 2023
Reduce time spent on linen and meal delivery tasks by 30%; improve safety, sustainability, and morale. Workflow redesign using AGVs and chutes created a safer, more efficient process.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Lean Methodology, Productivity, Automation
About this Content
Aims
Reduce time spent on linen and meal delivery tasks by 30%; improve safety, sustainability, and morale.
Background
Manual delivery processes were time-intensive, unsafe, and unsustainable.
Methods
Introduced AGVs and linen chutes; replaced plastic bags with washable bags.
Results
Saved 4,088 man-hours annually (71% reduction); replaced 20,400 plastic bags; improved morale.
Conclusion
Workflow redesign using AGVs and chutes created a safer, more efficient process.
Lessons Learnt
Adopting automation improves efficiency and sustainability; training ensures long-term adoption.
Additional Information
Productivity Improvement Award (Silver), CCEA 2023
Keywords
Linen & Meal Delivery, Automation, Robotics, Nursing Home
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | Agency for Integrated Care - Intermediate and Long Term Care |
Organization(s) Involved | NTUC Health |
Platform(s) | AIC Community Care Excellence Awards |
Healthcare Professional Group(s) | Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators |
Project Lead(s) | Sim Tan Rui |
Project Member(s) | Chung Bei Yan |
Connect with this contributor!
Agency for Integrated Care - quality@aic.sg
Project Attachment
C_30_NTUC_Health_CCEA_2023_Improving_the_Process_for_Linen_and_Meal_Delivery.pdf