Improving the Efficiency and Accuracy of Medication Delivery Services at NHG Pharmacy’s Central Fill Pharmacy (CFP
Care Process & Redesign
Technology
National Healthcare Group Quality Improvement
National Healthcare Group
31 December 2021
To improve the efficiency and accuracy of medication delivery services at NHG Pharmacy’s Central Fill Pharmacy. FasXpress significantly enhances medication delivery services through automation and process redesign.
Year Submitted: 2021
Published Date: 31 December 2021
Tags: Care Process ＆ Redesign, Technology, Quality Improvement, Lean Methodology, Productivity, Manhour Saving, Digitalisation, Digitisation
About this Content
Aims
To improve the efficiency and accuracy of medication delivery services at NHG Pharmacy’s Central Fill Pharmacy.
Background
Increased delivery workload required automation for timely and accurate processing.
Methods
Introduced FasXpress system for automated tracking, delivery interface, and packed item scanning.
Results
100% timely supply of orders, reduced errors to zero, and saved 8.3 man-hours per 1,000 prescriptions.
Conclusion
FasXpress significantly enhances medication delivery services through automation and process redesign.
Lessons Learnt
Automation reduces manual errors and ensures timely, accurate medication delivery.
Additional Information
NHG Quality Day 2021 Best Award
Keywords
Medication Delivery, Process Automation
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National Healthcare Group |
Organization(s) Involved | National Healthcare Group Polyclinics |
Platform(s) | National Healthcare Group Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration |
Applicable Specialty or Discipline | Healthcare Administrators, Pharmacology |
Project Lead(s) | Selvia Zhang |
Project Member(s) | Fadhilah Bte Muhamad Azam |
Connect with this contributor!
Ms Selvia Zhang - selvia@pharmacy.nhg.com.sg
Project Attachment
C_571_NHGPh_Quality_Day_2021_Improving_the_Efficiency_and_Accuracy.pdf