Improving the Caregiver Nomination Workflow in Paediatric Business-As-Usual (BAU) wards
Care Process & Redesign
National Healthcare Innovation and Productivity Medals
SingHealth
31 December 2022
To streamline the caregiver nomination workflow and empower caregivers (CGs) for efficient self-nomination. The electronic nomination system enhanced operational efficiency, saving time and improving CG satisfaction.
Year Submitted: 2022
Published Date: 31 December 2022
Tags: Care Process ＆ Redesign, Quality Improvement, Workflow Redesign, Productivity, Manhour Saving
About this Content
Aims
To streamline the caregiver nomination workflow and empower caregivers (CGs) for efficient self-nomination.
Background
Manual processes for CG nomination were tedious and consumed significant nurse time, affecting care delivery.
Methods
Introduced QR code-linked electronic forms and standardized workflow for better efficiency and reduced dependency on hardcopy forms.
Results
Reduced nurse involvement from 2 hours 10 minutes to 1 hour 23 minutes daily during hybrid trials; achieved a 4.4/5 satisfaction score from CGs.
Conclusion
The electronic nomination system enhanced operational efficiency, saving time and improving CG satisfaction.
Lessons Learnt
Standardized workflows and digital tools lead to time savings and better user experiences.
Keywords
Nursing Workflow, Electronic Form, Caregiver Nomination
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | SingHealth |
Organization(s) Involved | KK Women and Children Hospital |
Platform(s) | National Healthcare Innovation and Productivity Medals |
Healthcare Professional Group(s) | Nursing |
Applicable Specialty or Discipline | Paediatrics |
Project Lead(s) | Ang Mei Qi |
Project Member(s) | Tan Shimin Valerie |
Connect with this contributor!
Ang Mei Qi - Ang.Mei.Qi@kkh.com.sg