Improving The Care Of Patients In Our Diabetes Clinic
Care Process & Redesign
Workforce Transformation
National University Health System Quality Improvement
National University Health System
31 December 2019
To improve patient and staff experience in the diabetes clinic with a three-pronged approach. Improved patient experience and staff workflow efficiency through targeted interventions based on stakeholder feedback.
Year Submitted: 2019
Published Date: 31 December 2019
Tags: Care Process ＆ Redesign, Workforce Transformation, Quality Improvement, Design Thinking, Informal Workforce Transformation, Patient
About this Content
Aims
To improve patient and staff experience in the diabetes clinic with a three-pronged approach.
Background
Patients lacked understanding of HbA1c, did not keep personal health records, and faced long wait times in the clinic.
Methods
Introduced height and weight signages, played educational videos in the clinic, and distributed a personalized diabetes health booklet.
Results
Patient engagement improved with a 20% increase in self-measured height and weight records; feedback on educational videos and health booklets was positive.
Conclusion
Improved patient experience and staff workflow efficiency through targeted interventions based on stakeholder feedback.
Lessons Learnt
Human-centered design and management support are critical to understanding and addressing stakeholder needs.
Additional Information
Project won Merit Award at SHM 2019; plan to integrate solutions into wider hospital services.
Keywords
Diabetes Clinic, Patient Experience, Human-Centered Design
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Healthcare Administration, Medical |
Applicable Specialty or Discipline | Healthcare Administrators, Endocrinology |
Project Lead(s) | Cheng Yiling |
Project Member(s) | Theodore Goh Hong Hui |
Connect with this contributor!
Cheng Yiling - yiling_cheng@nuhs.edu.sg
Project Attachment
C120_NTFGH_QM_2019_Improving_The_Care_Of_Patients_In_Our_Diabetes_Clinic.pdf