Improving the Accuracy of Inpatient Medication Reconciliation
Care Process & Redesign
Training ＆ Education
National University Health System Quality Improvement
National University Health System
31 December 2023
Reduce the average monthly rate of medication reconciliation (MR) incidents by 36% (from 0.14 to 0.09 per 1000 patient days). Standardized MR processes significantly improved medication safety and reduced error rates hospital-wide.
Year Submitted: 2023
Published Date: 31 December 2023
Tags: Care Process ＆ Redesign, Training ＆ Education, Quality Improvement, Workflow Redesign, Virtual Learning Platform, Learning Approach, Microlearning
About this Content
Aims
Reduce the average monthly rate of medication reconciliation (MR) incidents by 36% (from 0.14 to 0.09 per 1000 patient days).
Background
Complex MR processes involving multiple stakeholders led to frequent errors in prescribing, dispensing, and reconciliation of medications.
Methods
Developed standardized workflows, created educational videos for junior doctors, and enhanced pharmacy procedures.
Results
Achieved a 73% reduction in MR incidents, far exceeding the original target; improvements sustained to date.
Conclusion
Standardized MR processes significantly improved medication safety and reduced error rates hospital-wide.
Lessons Learnt
Collaborative multi-disciplinary efforts and strong leadership are key to achieving sustainable outcomes.
Keywords
Inpatient, Medication, Reconciliation, Dispensing, Error Reduction
Innovators' Details
Innovators' Details
Healthcare Cluster(s) | National University Health System |
Organization(s) Involved | Ng Teng Fong General Hospital |
Platform(s) | National University Health System Quality Improvement |
Healthcare Professional Group(s) | Allied Health, Nursing, Medical, Pharmacy |
Applicable Specialty or Discipline | Pharmacology |
Project Lead(s) | Tan Yuen Ming |
Project Member(s) | Tan Chin Kwok |
Connect with this contributor!
Tan Yuen Ming - yuen_ming_tan@nuhs.edu.sg
Project Attachment
C_364_NTFGH_QM_2023_Improving_the_Accuracy_of_Inpatient_Medication_Reconciliation.pdf